Dalongyi, the exciting new hotpot location in Seattle was met with extraordinary reception. Customers flooded the restaurant for a taste of Dalongyi’s exquisite dishes and flavors. The high demand resulted in hour-long waiting lines and waiters struggling to serve customers fast enough. However, with the implementation of the new Wali table-side ordering system, the food is ordered effectively and efficiently so that waiters can focus on the customers’ experience rather than serving dishes on time.
“Everything is very smooth,” says John, the DaLongYi manager about the new ordering system. “It is easy for us to change the pictures on the menu because we have to change things regularly, for example, seafood. We have changed it seasonally since we cannot always get all kinds of seafood all the time.” John also loves that the system provides a sense of nostalgia to customers from Asia, where kiosk ordering systems are more common than here in America.
The Wali ordering system also helps with kitchen flow and improves customer service. “Sometimes it is busy, our servers might not be seen the customers in time; however, Wali tablet side order can solve the problem by customers ordering by themselves, everything will be in the kitchen on time,” notes John. By automizing customer interactions, Wali allows restaurants to work much faster and make the experience better for everyone.
“Wali table side order can solve the problem by customers ordering by themselves, everything will be in the kitchen on time”
John, Dalongyi Hotpot manager
Improved Customer Service with a Faster and More Efficient Tech Solution
The table side ordering system helps customers save a lot of time standing in line and waiting for a table. Customers can now enter their phone numbers in the Wali system which will eventually notify them when their table is ready. Through this, customers can use their wait time to go shopping or browse the area. Customers no longer need to wait for a server to come to attend them but can send their orders straight to the kitchen. Furthermore, restaurants can personalize their menus with descriptions or pictures to help customers order.
John, Dalongyi’s manager, recently took his team to the most famous hotpot location in China in order to observe and imitate their use of flavors and speedy service. They discovered that they used a table-side ordering system and found that it drastically reduced customer wait times and sped up kitchen workflow. Noticing its positive effects overseas, Dalongyi wanted to provide the best possible dining experience, leading to their decision to use the Wali table-side ordering system.
An Upgrade in System and Service
Wali, an internet technology company, aims to provide service to help local businesses improve customer service 10 years ago, people may have thought of A.I. technology was both a distant concept and totally unrelated to dining. However, with Wali’s help, artificial intelligence is closer than we think, it can be easily installed and cost-efficient method to help improve the experience of both customers and restaurateurs alike. Wali’s interface has A.I technology and very useful analytic features for transparent management of restaurant flow. Although all actions can be done in the cloud, Wali ensures to keep the information of customers confidential. For example, Wali’s A.I system can track the most popular menu items, normal waiting times for any business, and such. Wali has assisted Dalongyi with helping understand customer behavior and other business aspects by continuously analyzing customers’ interaction with the restaurant. This has allowed Dalongyi to evaluate the data and move in the right direction.
A Delicious Combination of Food and Technology
With more customers to handle, Dalongyi needed a table-side ordering system that was more than just a tablet with a menu. Wali is not only advantageous by providing technological solutions for business owners, but also is very helpful with giving customers recommendations on ordering and promotions.
John, Dalongyi’s manager, has mentioned the easiness of Wali’s table-side ordering system for first-time users. After playing with it, scrolling through menus, and looking at beautifully displayed pictures, first-time users seem to pick it up very quickly. For customers from areas where table-side ordering systems are common, the Wali system gives them a warm sense of familiarity.
Wali’s ordering system is a sleek and modern solution to a restaurant owner’s problems. Wali’s ordering system drastically improves customer service and speeds up kitchen workflow. Every restaurant should adopt this beautiful solution to a problem that all restaurants struggle with: long waiting lines. Pick Wali and take your first step to a more efficient future.
Plus, who can’t use a little extra help?
Interview with John, manager of Dalongyi Hotpot
